One of the benefits of being a member of the SVALA is getting to know our fabulous Business Partners. Several have been supporters of our group for many years so the members get to see these companies on a regular basis and talk with them on a personal level without the pressure of a sales presentation.
Business Partners are people too!
Terrapin Technology Group has been one of those long-time supporters and is one of our Platinum Sponsors. Nathan Johanson has created an IT firm that many of our members are familiar with and use in various capacities. My firm (Murphy Austin Adams Schoenfeld LLP) has used Terrapin for some of our training needs and Boutin Jones uses them for tech support and training as well.
There are several other member firms that have used Terrapin which probably has helped propel them into the Sacramento Business Journal’s Top Ten Fastest Growing Companies in the Sacramento region! Wow!
Terrapin Technology is hosting a “Let’s Talk Tech” Administrator Roundtable at our July 27 luncheon at the Casa Garden Restaurant.
For now, let’s learn more about Terrapin Technology Group and Nathan Johanson!
Thank you for being a Platinum Business Partner of the Sacramento Valley Legal Administrators Association. Please tell us why you chose to support our organization.
Terrapin is focused on meeting the IT needs of law firms. We work with legal administrators all the time and help them make effective IT strategy and purchasing decisions. We respect the work that SVALA does in serving these professionals, so it’s a natural fit for us.
Please tell us about Terrapin Technology Group and the services you provide.
Terrapin provides a full range of IT consulting services, from day-to-day user support to system maintenance, complete system engineering and training, with a focus on serving the needs of law firms. Terrapin also offers installation of network cabling, telephone, audio visual and security systems. Our dedicated team is available whenever issues arise – even during odd hours.
Give us a little background about yourself.
I worked for The Computer People (now Terrapin) for six years prior to purchasing the company with my business partner Tim Raney in 2008. I was previously the west coast information systems manager for Pumatech in San Jose, where I managed IT for the San Jose, Los Gatos, Santa Cruz and Emeryville facilities.
How is it different working with law firms than other non-legal businesses?
Because of the nature of the business, law firms understand the importance of their IT infrastructure and can easily calculate the costs of downtime: they simply need to multiply the number of billable hours lost across all attorneys. They’re a highly educated client base and are quick to understand our recommendations for securing and improving their infrastructure and systems.
Tell us how you would describe your working style. What makes you successful at what you do?
Terrapin is fortunate to have a tremendous team, with the right combination of technical and people skills. We have a real understanding of the legal community and many of our employees have previous experience as legal secretaries, administrators or law firm IT professionals. In fact, the two latest additions to our team each have more than 20 years of experience at law firms. We only hire people who have an attention to detail and a strong work ethic, including a personal sense of obligation to the client.
Tell us something fun you enjoy doing outside of work.
When I’m not at work, I enjoy spending time with my family. We keep busy with our kids’ activities, including soccer, guitar lessons and swimming. I also love listening to music; I’m an audiophile and have been steadily building my record collection. Remember those old vinyl records? I also recently started cycling and will compete in my first Eppie’s Great Race this year.
What do you want the SVALA members to know about you and Terrapin Technology Group?
Since our formation, Terrapin has developed a strong reputation for providing excellent customer service and, as a result, virtually all of our new business is generated by referral. This is due to our strong team, who are not only tech-savvy but who have a real commitment to doing a great job for our clients. We pride ourselves on having employees who are professional, well-spoken and friendly. We get the legal business, so there is no learning curve when we start work with new law firms.
Many thanks to Nathan for his time! I am looking forward to the “Let’s Talk Tech” Administrators Roundtable and hope to see everyone there!